Customers
Uno Minda’s approach for customers
Our success is dependent on customer happiness. We seek to provide exceptional value to our clients by making an impact in their lives via precision engineering, reliability, and unparalleled quality.
Capital Impacted
Social and Relationship
SDG Impacted
Performance Highlights of FY 2022-23
60 +
OEMs Serving
Strengthening Focus on Quality
Our company is focussed on effectively responding to customer needs while maintaining a commitment to timely delivery and high-quality standards. In recent years, we have substantially evolved our business sectors and technology, as well as innovated our new product development method, to provide higher value to them. We endeavour to deliver products that not only excite our clients and customers but also meet the legally required safety and quality standards. We have a quality policy in place that emphasizes zero defect supplies to customers.
We are committed towards setting up high benchmark on quality and endeavour to improve our quality management systems for better process performance, organisational capabilities and customer satisfaction. We have achieved IATF 16949:2016 certification (International Standard for Automotive Quality Management Systems). This demonstrates our commitment to quality and customer satisfaction in the automotive industry. It helps the Company establish robust quality management systems and gain recognition within the automotive supply chain.
Improvement in Quality Management Systems (QMS) -
- Quality management and its enhancement is at the core of value creation strategy and brand building motives of Uno Minda`s product portfolio. Our group has implemented QMS strategies following ISO 9001 guidelines which has provided framework for improving quality of our products, has enhanced the manufacturing processes and has enriched our customer services. We have taken steps towards building internal capacities of employees through skill trainings and workshops to meet the quality standards. In the raising tide of data management , we have judicially incorporated detailed analysis of manufacturing data to identify areas in which quality can be improved. Setting up the systems of internal quality audits has ensured us quick resolution time problems identified in manufacturing and further services.
- Company’s process to acknowledge customer needs and market reach out strategy - Customer management requires detailed knowledge of current and future needs of customers with thorough understanding of current capacities of services being offered. We at Uno Minda, have dedicated divisional and central customer representatives who are in constant connect with our customers any grievance redressal and quality feedback. We participate in trade shows, product showcase galleries , followed by customer visits and personal meetings which provides us opportunities interact with current and potential clients. We have initiated a process of detailed product review given by customers which has given us insights about the requirements on ground. The exercise of market research for similar product offering and competitor analysis has given us a detailed understanding of market situation.
Customer Engagement and Support
We continuously strive to improve our products and services by understanding our customers preferences via feedback at periodic intervals. There were zero complaints recorded from customers in FY 2022-23. The Company treats customer complaints with utmost importance and believes that the response needs to be agile, transparent and solution-oriented to resolve the complaints efficiently and satisfactorily. KAMs coordinate with respective customers (OEMs) on daily basis. Since the Company’s products are OEM-specific and as per OEM requirements, the Company displays product requirements on packaging as per requirements of OEM and consistent with applicable laws. Typical information displayed on product includes details of manufacturer, process number, dispatch number, and part number.
